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Privacy Policy

Privacy Policy

This privacy policy sets out how registered company Bisaggio Premium Traders Ltd t/a ROMET UK uses and protects any information that you give to us when you use our website.

ROMET UK is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

ROMET UK may change this policy from time to time to stay compliant with relevant laws by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What information do we collect?

We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services when you participate in activities on the website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make and the products and features you use. The information we collect may include: Personal or company information provided by you including full names, phone numbers, email addresses, mailing/billing addresses, contact preferences, contact or authentication data and other similar information.

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. Payment gateway(s) we use stores all payment data. You may find their privacy notice at their website.

All personal information you provide must be true, complete, and accurate.

 

How do we use your information?

We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our website for a variety of business purposes described below:

Fulfil and manage your orders. We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the website.

Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.

To deliver and facilitate the delivery of services or products to the user. We may use your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our services or products.

 

Will your information be shared with anyone?

We only share information with your consent to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

We may share or transfer your information in connection with, or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

If you choose to make a purchase from us using a loan, we will share your information with lenders with whom we have a relationship. We will only do this with your consent. If you decide to proceed with a loan application, we will share your information with the relevant lender for the purpose of introducing you to their loan product(s). You should refer to the lender’s privacy notice for information on how they process your data.

 

How long do we keep your information?

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, warranty claims, product recalls or other legal requirements).

 

How do we keep your information safe?

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

Although we will do our best to protect your personal information, the transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.

 

What are your privacy rights?

In the European Economic Area, you have rights that allow you to access and control over your personal information. You may review, change, or terminate your account at any time.

 

How can you contact us?

If you have questions or comments about this notice, you may email us at info@romet.uk or by post to:

Bisaggio Premium Traders Ltd t/a ROMET UK
590 Bradford Rd
Batley
WF17 8LP

 

How can you review, update or delete data we collect from you?

Based on your country’s applicable laws, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please email us: info@romet.uk.

We will respond to your request within 30 days.

Like many websites, we use Google Analytics to measure how the site is used. The information we gather cannot be used to identify you; the system uses cookies to build aggregated data such as the numbers of pages that visitors read, the numbers of visits referred by each major search engine and to distinguish between new visits and repeat visits.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

 

How to Complain?

We strive to always offer a great level of service. However, if we do not deliver the standard of service that you expect or you have a complaint, please email us at info@romet.uk or write to us at:

Bisaggio Premium Traders Ltd
590 Bradford Road
Batley
WF17 8LP
Telephone: 01924 728080

We will usually respond to your complaint within three working days but if we can’t then we’ll write to acknowledge your complaint and tell you what happens next. We’ll keep you informed of our investigation into your complaint and provide a final response within eight weeks. If you are not happy with our final response, or if we have been unable to resolve your complaint within eight weeks, you may have the right to refer the matter to the Financial Ombudsman Service: Address: Exchange Tower, London E14 9SR Tel: 0800 023 4567 (free of charge) or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers) or 020 7964 1000 (calls using Relay UK). Website address: https://www.financial-ombudsman.org.uk/ Please be aware that complaints must be referred to the Financial Ombudsman within a maximum of six months of our final response to you.

 

FCA disclosure

Bisaggio Premium Traders Ltd t/a ROMET UK is authorised and regulated for credit-broking activities by the Financial Conduct Authority (“FCA”). We are not a lender. Our FCA Firm Reference Number is 728518. For more information, please visit the FCA website at: https://register.fca.org.uk/. Please note that business customers may not be protected under the Consumer Credit Act 1974 or FCA rules.

 

Use of cookies

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

More information about cookies, how they work and how you can choose to manage or delete them for your computer can be found at http://www.aboutcookies.org/