Returns Policy
Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
Returns (refunds and exchanges)
If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to return or exchange an item bought with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. This means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels, and “free gifts” or bonus items.
To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
**Consumer Rights Act**
Under the Consumer Rights Act, you have an early right to reject goods that are of unsatisfactory quality, unfit for purpose, or not as described, and get a full refund. However, this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you – whichever is later).
After the initial 30 days, you cannot demand a full refund in the first instance, but you still have the right to a repair.
**Additional Return Information**
Please note that any return will incur a 25% handling charge, and the cost of return shipping must be covered by the buyer in full. Additionally, no products purchased on sale are eligible for return.
**Damaged Delivery**
If a product sold online from www.romet.uk is damaged in transit, the buyer has 24 hours from the delivery of the product to notify us with a description and photos via email to sales@romet.uk.
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. The delivery cost of the returning goods must be paid by the consumer.
There are certain situations where only partial refunds are granted (if applicable):
- Books or other paper products with signs of use;
- Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and
- Any item that is returned more than 30 days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 532205442
Sale items
We do not offer refunds for sale items, unless they are faulty.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at info@romet.uk and post your item to:
Bisaggio Premium Traders Ltd
590 Bradford Rd
WF17 8LP
BATLEY
West Yorkshire
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, please mail your product to:
Bisaggio Premium Traders Ltd
590 Bradford Rd
WF17 8LP
BATLEY
West Yorkshire
with your details and reason for returning.
You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Right to cancel
In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.
To be eligible for Free 14 Day Returns your order must meet the following criteria:
- You must contact us and request your return within 14 days from the delivery date of your order as determined by DX delivery reports.
- You must retain all original packaging for the product and securely repackage the product into said packaging ready for the collection time agreed with us.
- The product must be returned complete with all of its component parts including any ancillary parts. This includes pedals, keys, chargers, baskets, pannier racks, mudguards etc.
- Your product must be returned in a reasonable condition and not show wear to a level 532205442
Disclaimer
The specifications and availability of the ROMET products contained herein, particularly regarding technical data, origin, and price, are subject to change without prior notice. This catalogue is provided for informational purposes only and does not constitute an offer.
